FAQ

SHOPPING

The list of countries where we sell our products is given below.
United States

emnana.com website is structured responsively; so you can access it on all mobile devices and tablets.

If you register with the emnana.com website, we will be able to send you messages about opportunities on the emnana.com website.

The shirts you have purchased are shipped in the special boxes of Emnana. We do not wrap goods as a gift separately.

United States:
Our displayed prices includes all taxes for US shippings.
All other countries:
In other countries we ship, customs duties and taxes may vary considerably depending on the country. You are responsible for any import duties and clearance fees (where applicable) in your own country and to check these with your local authorities.

We will send an order acknowledgement email . Please Contact Us with your order details if you do not receive this email.

PAYMENT

Our page has SSL security certificate. For your safety, we spend our best efforts to use all available technological means. Your credit card information is neither seen nor recorded by emnana.com.

Credit cards & debit cards are accepted. Alternatively you can use İyizico payment method (Belong the Payu Group)

Purchases cannot be made by bank transfer or with payment on delivery. We accept payment by credit card & debit card or via İyzico through emnana.com.

DELIVERY

When your product is given to DHL, we will send you a notification e-mail. In addition, DHL will send you a message notifying that they have taken delivery of the product, and you will also receive a tracking number and a platform where you can make your delivery preferences. If you have registered, you can follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

A signature is required upon delivery. You, or an authorized person, must sign for your order upon arrival. In their e-mail message DHL will provide you with options regarding other delivery conditions.

If you are not at the address when your product comes to your address, DHL will bring your product for free a second time to the same address the next day. If you are not at the address, you should contact the shipping company to organize the product delivery. DHL’s services include giving you the choice of the day of delivery. If you know in advance the days you will not be available at the delivery address, you can get in contact by DHL in order to determine the free of charge delivery date.

In the standard procedure, products sent to a person are delivered by DHL only to that person. If the products are sent to a company, then a company employee can take delivery of them. The customer may also choose one of the different free of charge options provided by DHL in scope of the platform in their e-mail.

It rarely happens that our customers do not receive their order within the specified timeframe for each country; however, from time to time this does occur. If your parcel does not arrive please contact our Web Sales Team from info@emnana.com. We will investigate the matter immediately for you.

If you wish to have your shopping delivered to an address other then billing address please enter this address as delivery address.

On delivery you must check that your shipment is correct and to see if there are damaged or missing goods. If you notice damaged or missing goods you have to note the problem by hand on the delivery notice and sign, and you must contact us no later than ten (10) days after receiving the delivery. Please contact our customer service e-mail, info@emnana.com

When your product is given to DHL, we will send you a notification e-mail. In addition, DHL will send you a message notifying that they have taken delivery of the product, and you will also receive a tracking number and a platform where you can make your delivery preferences.

Delivery is free of charge and its cost is covered by us.

During the ordering procedure on emnana.com we will inform you of the estimated timeframe required for delivery depending on your specified country and address.

DHL will send you a message notifying that they have taken delivery of the product, the message will include the estimated date of delivery to you and a tracking number to allow you to follow the status of your package.

If your purchase was damaged during shipping then DHL is responsible, not you.

ACCOUNT

If you have forgotten your password you can always click on ‘Forgot Password’ to send yourself a password reminder.

In order to change your password click in the “My Account” menu and then on the “Change My Password” button.

Any promotional or marketing email we send to you will include a link to our privacy policy and a link to use to opt-out of receiving further promotional emails from us. If you prefer that we do not share your personal information provided by you with third parties for promotional and marketing purposes, please let us know by emailing, writing or calling us as described below and identify the personal information that you do not wish us to share. We will process your instructions as soon as reasonably practicable and in accordance with applicable law. Emailing us at: info@emnana.com from the email address which you wish to have removed (i.e. not shared with third parties), and include your postal mailing address in the message.

Please sign in to your account and from the “My Account” menu click the “My Orders” button.

AYou can change your telephone number from the “My Account” menu by clicking “My Membership”.

You can change your address details from the “My Account” menu by clicking “MY ADDRESSES”.

MEMBERSHIP

You can shop at emnana.com as a visitor without creating an account.

You don’t have to pay anything for creating an account with emnana.com, it is totally free.

If you register with emnana.com you’ll be able to enjoy the following benefits:

  • Track your orders
  • Review past purchases
  • Allow emnana.com to get in contact with you related with your order when necessary
  • Benefit from special campaigns and discounts offered to members only

When necessary we may get in contact with you related with your order by using your personal information declared when you register with emnana.com; therefore it will be useful to keep your personal information up-to-date to allow us to get in touch.

You can update your personal information from the “My Account” menu by clicking “My Membership”.

Emnana.com website is not intended for those under 18. By using the website you agree you are 18 years of age or older. ISTANBUL ONLINE does not intend to collect any personally identifiable information from children under eighteen years old. In case a person under 18 years provides us with personally identifiable information, his or her parents/guardians should email us at info@emnana.com and request that this information be deleted from our files. We will make our best efforts to remove this data a.s.a.p.

ISTANBUL ONLINE spends its best efforts to protecting the privacy of our site visitors and customers, and we will not disclose information about our customers to third parties except where it is needed for providing a service to you such as when arranging for a product to be sent to you or carrying out credit and security checks. ISTANBUL ONLINE will not sell your personal information to any third party without your permission.

If you wish to cancel your membership account please send an e-mail to info@emnana.com.

RETURNS

You may return any product ordered on the emnana.com website for refund within fourteen (14) calendar days from the delivery date.

Returned products must be in their original condition, unused, unwashed, unaltered, with all tags attached and in their original packaging (if possible the original delivery box). The original invoice must be sent back with any return. In its sole discretion, ISTANBUL ONLINE will determine if the products are in original condition when returned, and if we determine that the products are not in their original condition (please refer to above paragraph) then they will be returned to you. Processing of your return will take up to ten (10) days.

$7.00 will be deducted from your order refund for return postage. The original shipping & handling charge , is non-refundable. However, you will not be charged for the new order shippimg ,you make for an exchange

CANCELLATION ORDER

If you wish to cancel your order, please email us at info@emnana.com as soon as possible. If your order is not already dispatched we will cancel your order. Refund for canceled orders will be made within ten (10) business days. All refunds shall be made to the original form of payment.

Orders for dispatched goods cannot be canceled.